How can I cancel my entire holiday?

Cancellation fees are calculated based on the cancellation date and the number of days before departure - the more notice you give, the less we will be forced to charge.

If you cancel your holiday, we will calculate the cancellation costs according to the Eliza was here conditions. Standard cancellation is therefore not free of charge. Eliza was here does not offer free cancellations or the right of withdrawal within a consideration or cooling off period. This is due to the services booked, accommodation and transport, a certain date during a specific period. The lead booker is the only one who can request a cancellation. 

You can cancel your booking via your My Eliza account, where you will see the cancellation costs. If there are any outstanding cancellation costs, you can settle this directly via Credit card or Debit card. If you do not pay the cancellation costs immediately, you can log back in at a later stage to pay. If you have an "overpaid amount", we will refund the overpaid amount within 14 days. If you have (partially) paid for your holiday with a credit note Eliza was here will reassign this amount to a credit note. 

You will receive the cancellation invoice by email within 2 hours of cancellation.